FAQs / Return & Refund

What material are Treasures Avenue phone cases and accessories made of?
They are mainy made of PVC, silicone or leather imitation.

Where are Treasures Avenue cases and accessories being manufactured?
They are manufactured in Asia.
We source products from six manufacturers so please note that if you buy more than one item, you may receive them in one or more deliveries.

How long does processing and shipping to the US take?
Processing time is up to 2 days and shipping up to 12 days, therefore please allow 14 days in total  for delivery to your door.

What if my item hasn't been delivered within 14 days?
Mistakes such as a misspelled address, incorrectly filled out forms and incomplete information are some of the most common reasons for inaccurate or late deliveries. Sometimes traffic, weather conditions, Customs can also cause delays.
If for a reason, your package hasn't arrived within 14 days, please contact us and we will assist you with a solution.

What is the return and refund policy?
In order to qualify for a return, merchandise must be unused, in perfect condition, and must be accompanied by the original product packaging including all documentation. Merchandise must be returned within 21 days of the order date.
If you have received a damaged item, do contact us via the online form or by emailing us at treasures-avenue@outlook.com. We will request you to produce several high resolution photos showing the damage before proceeding to a full refund.